What happens when my package is Returned to Sender (RTS)?
49th
Last Update 4 jaar geleden
What is an RTS? If there are errors in the shipping address information, or a package hasn't been picked-up at the post office by the customer. Canada Post or FedEx will return the package to 49th Parallel Coffee Roasters.
Canada Post and its Post Offices Canada Post couriers will decide to leave your package at its destination, or deem it more safer to keep it at the post office for 15 business days. If it isn't picked up by that period, they will return your package to the sender.
Reshipping an order
If you would like us to reship your order, please note that the initial shipping cost was already absorbed by the first delivery. A reship is subject to an extra shipping charge fee.
Please call us at 1-877-773-4900 extension 108 for Onlines, and we will assist you.